Privacy policy.
Direct Building Material Pty Ltd (ABN 23 675 244 694) supplies building materials and arranges commercial credit accounts for trade customers. This policy explains what personal information we collect, how we use it, and the choices you have. It is written to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Final wording will be confirmed by our legal advisor before this is relied upon as a complete statement of our privacy practices.
What we collect
For customers placing an order, we may collect your name, phone number, email, delivery or site address, and order details.
For commercial credit applicants, our credit application form collects your legal entity name, ABN, business details, and the name, date of birth, contact details, driver licence, residential address and signature of each director, guarantor and primary contact, along with trade reference contact details.
How we use it
- To process, schedule and deliver your order.
- To take payment and issue tax invoices.
- To assess commercial credit applications, including obtaining and exchanging credit reports with credit reporting agencies, banks and trade referees, as described in the credit application's consent section.
- To administer and monitor commercial credit accounts, including recovering overdue amounts.
- To send order, quote and account notifications.
- To provide support and improve our service.
Who we share it with
We share only what is needed to deliver the service and assess credit applications. That includes delivery and logistics partners, payment processors, credit reporting agencies and other credit providers named in a credit application, trade referees and banks disclosed in a credit application, and our email/SMS notification providers. We do not sell your personal information.
How we store it
Your information is held securely with our cloud and database providers. Records connected to a commercial credit account, including signed applications and guarantees, are retained for as long as the account is active and for a reasonable period afterwards to meet our legal, accounting and dispute-resolution obligations. We keep information only as long as we need it for the purposes above or as the law requires.
Your choices
You can ask us what personal information we hold about you, request a correction, or ask us to delete information we are not required to keep. To make a request, email orders@directbuildingmaterial.com.au or call (02) 8550 3733.
Contact
Questions about this policy, or about how your information is used in a commercial credit application, can be directed to us at orders@directbuildingmaterial.com.au or (02) 8550 3733. See also our Terms and Conditions of Trade and Deed of Guarantee & Indemnity.